Privacy Policy

Elevate Consultancy (“Elevate”, “Elevate Consultancy”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy explains how we collect, use, process and protect information provided through our website, enquiry forms, assessments, consultations and other communications with us.

Information We Collect

Depending on the nature of your enquiry or interaction with us, we may collect:

  • › Name, phone number, email address and WhatsApp details;
  • › Location and contact preferences;
  • › Academic and professional background;
  • › Course, university, country and study-abroad preferences;
  • › Career objectives and relevant personal or service-related information;
  • › Information provided through enquiries, assessments, consultations or applications; and
  • › Technical and usage information collected through cookies, analytics and similar technologies.

We collect only such information as is reasonably relevant to the services, enquiries and purposes described in this Policy.

How We Use Your Information

We may use the information collected to:

  • › Respond to enquiries and provide consultations;
  • › Understand your educational, career or immigration requirements;
  • › Recommend suitable courses, universities, countries or services;
  • › Assist with applications and related processes;
  • › Communicate with you regarding enquiries, applications and services;
  • › Follow up with prospective clients and manage prospective or existing client relationships; and
  • › Measure and improve our website, services, marketing and advertising, including through analytics, conversion tracking, performance measurement and remarketing.

Where permitted by applicable law, we may also use your information to send relevant service-related, marketing or promotional communications. You may request that marketing communications be discontinued at any time.

Marketing, Advertising and Remarketing

Elevate may use cookies, pixels, advertising technologies and related information to understand how visitors interact with our website and advertisements, measure campaign performance, create relevant audiences and deliver or evaluate remarketing and other advertising campaigns.

Where required, such activities will be carried out subject to applicable consent and privacy requirements.

You may manage certain advertising, cookie or communication preferences through your browser, device or the relevant third-party platform.

Cookies and Analytics

Our website may use cookies and similar technologies for essential website functions, analytics, performance measurement, conversion tracking, advertising and remarketing.

We may use services such as Google Analytics, Google Ads, Google Tag Manager, Meta and other technology or advertising providers for these purposes. Such providers may process information in accordance with their respective privacy policies and applicable law.

Sharing and Disclosure of Information

We do not sell your personal information as a standalone commercial product.

Where reasonably necessary, your information may be shared with:

  • › Universities, educational institutions and application platforms;
  • › Visa, immigration or other service providers involved in fulfilling your request;
  • › Technology, hosting, analytics and advertising service providers;
  • › Professional advisers or service providers assisting our business; and
  • › Government, regulatory or law-enforcement authorities where required or permitted by law.

Information shared with third parties will be limited, as reasonably practicable, to what is necessary for the relevant purpose.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide or administer services, maintain business and transaction records, comply with legal obligations, resolve disputes and protect our legitimate interests.

Where information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

Third-Party Websites and Services

Our website or communications may contain links to third-party websites, including universities, government authorities, application platforms and service providers.

We are not responsible for the privacy practices, content or security of third-party websites or services. Your interaction with such third parties is governed by their respective terms and privacy policies.

Communications through services such as WhatsApp may also be subject to the privacy policies and terms of those service providers.

Your Rights

Subject to applicable law, you may have rights to request access to, correction or deletion of your personal information, withdraw consent where processing is based on consent, or raise a privacy-related grievance.

Requests may be made by contacting us using the details provided below. We may need to verify your identity before acting on certain requests.

Intellectual Property

The content, text, graphics, branding, logos, designs and other materials appearing on our website are owned by or licensed to Elevate Consultancy, unless otherwise stated.

Unauthorised reproduction, modification, distribution or commercial use of such material is prohibited. Additional provisions relating to website use and intellectual property may be set out in our Terms & Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable legal requirements. Any revised version will be published on this page with the updated date.

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